Complaints

We hope our services here at Bacup Family Centre reflect our Christian Ethos & we strive to offer the best we can. We would always encourage you to speak to us if you are unhappy about any part of what we do so that steps can be taken to remedy that for all involved.

Our steps / contacts for submitting a formal complaint can be found below. All complaints are taken seriously, reviewed & appropriate actions taken if necessary.

Contact Details for Complaints:

Written complaints may be sent to The Project Manager and / or Board of Trustees at Bacup Family Centre, Top Floor ABD Centre, Bacup, Lancashire, OL13 8AB. Or by e-mail: enquiries@bacupfamilycentre.co.uk

Verbal complaints may be made by phone to 01706 870683 or in person to any staff member or trustees at the above address.

You should receive an acknowledgement of your complaint within 1 week.

If and where possible complainants should receive a definitive outcome reply within four weeks.

External Stage

The complainant can complain to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in can be found in their website at: